Your Custom Portrait FAQs Answered by Paintru

Posted by Abigail Ross on

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Abigail Pfriem

Welcome to Paintru's guide to custom hand-painted portraits! In this blog, we go into the intricacies of our process, addressing your most frequently asked questions along the way. From selecting the perfect art style to understanding our shipping and framing options, we're here to provide clarity and insight. Join us as we explore how Paintru transforms your cherished memories into timeless works of art.

How does the process work? Our process is designed to be simple and convenient for our customers. First, you'll upload your chosen photo to our website. Then, you'll have the opportunity to select your preferred size, medium, style, and framing option. Once you've made your selections, our team will match your photo with the perfect artist for the job. Within 10-15 days, you'll receive a photo of your painting for review. Upon approval, your painting will be carefully dry framed and shipped to your doorstep, ready to be proudly displayed.

What art styles do you offer? We take pride in offering a diverse range of painting styles to suit every taste and preference. Whether you prefer photorealistic, impressionist, or heavy texture styles, our team of over 2,000 professional artists worldwide is trained to deliver exceptional results. Simply let us know your preferred style, and we'll match you with an artist who specializes in bringing that vision to life.

Can I see examples of your previous work? Absolutely! We understand the importance of seeing examples of our work before making a decision. Reach out to our team at, and we'll be happy to provide you with examples of paintings we've created that match your preferred style. This will help you envision the possibilities for your custom painting.

What size options are available? We offer a wide range of standard sizes to accommodate any space and preference, starting from 8in x 10in to 48in x 72in. If you require a custom size, simply send us the photo you'd like painted, and we'll provide you with a personalized quote tailored to your specifications. This is our pricing guide that shows our standard sizes available. 

What is the turnaround time for orders? On average, our turnaround time from order placement to delivery is approximately 25-30 days. However, please keep in mind that multiple rounds of revisions may extend this timeline. We strive to ensure that each painting meets our customers' expectations, which may require additional time for adjustments.


Is it possible to request revisions? Yes! We understand that each customer has unique preferences, and we want to ensure that your custom painting exceeds your expectations. That's why we offer free unlimited revisions until you're completely satisfied with the final result.

What materials are used for the artwork? For oil paintings, we use high-quality fabric canvas, while watercolor paintings are created on thick, durable paper. These materials ensure longevity and vibrancy for your custom painting, allowing you to enjoy it for years to come.

How do I submit my photos? Submitting your photos is easy! You can either upload your photo directly to our website or email it to our team at From there, we'll work closely with you to determine the details of your painting, including size, medium, style, and any specific requests you may have.

Can I hang a stretched painting? Yes! All of our stretched paintings come with hooks on the back, making them ready to hang as soon as you receive them. Whether you choose to display your painting in a gallery or in your own home, it's easy to showcase your custom painting with pride.

Do you offer gift cards? Yes, we offer both physical and digital gift cards for your convenience. Our gift cards make the perfect gift for any occasion, allowing your loved ones to create their own custom masterpiece. Standard starting prices for gift cards range from $95 to $545, but custom-value gift cards are also available upon request.


Can I get a digital version of my custom artwork? Yes, you'll receive a photo of your painting during our 'Wet Revision Process.' This allows you to preview your painting and request any necessary revisions before it's finalized and shipped to you.

What is your shipping and delivery process? Once your painting is approved, our artist will begin the process of drying and framing it according to your specifications. Once completed, your painting will be carefully packaged and shipped to our warehouse for a quality inspection check. After passing inspection, your painting will be promptly shipped to your doorstep, ready to be enjoyed.

Can I order multiple copies of the same painting? Absolutely! While each painting is 100% hand-painted and therefore unique, we're happy to accommodate requests for multiple copies of the same painting. Let us know your preferences, and we'll ensure that each painting meets our high standards of quality and craftsmanship.

Is international shipping available? Yes! We're pleased to offer worldwide shipping to our customers across the globe. However, please note that shipping fees may vary depending on the size of your painting and framing option.

Can I request a specific background or scenery for my artwork? Certainly! We welcome requests for specific backgrounds or scenery to personalize your custom artwork. Simply provide us with a photo of the desired background or scenery, and our artists will create a mock-up design for your approval.


Do you offer framing options, and if so, what styles are available? Yes, we offer three types of framing options: rolled, stretched, and framed. Each option is available in a variety of styles and colors to complement your custom artwork. Whether you prefer a sleek and modern look or a classic and traditional feel, we have framing options to suit every style and preference.

Are there any discounts for bulk orders? Yes, we offer discounts for bulk orders. Whether you're ordering multiple copies of the same artwork or placing a larger order for a special event or occasion, our team is here to help. Simply reach out to us at to discuss the details of your order and receive a personalized quote.

What is the best way to contact customer support if I have questions or concerns? The best way to contact our team is either via email at or through our convenient chat feature on our website. If we miss your chat, please leave us your name and email address, and we'll be sure to follow up with you promptly.

Do you take full payment upfront or can I pay half now and half after it is completed? We require full payment upfront to compensate our artists for their work. However, we do offer a payment plan option through Affirm for added flexibility. Simply apply through our checkout process to explore your payment options.

Are your sizes in centimeters, inches, or feet? The sizes listed on our website are in inches for your convenience.


Are your prices in USD dollars? Yes, all of our prices are listed in USD dollars.

Can you stretch or frame paintings larger than 40in in size? While we can accommodate paintings larger than 40in, we recommend having them shipped rolled and having them stretched or framed at a local framing shop near you. This helps to minimize shipping costs and ensure the safety of your painting during transit.

Can you stretch a watercolor painting? No, watercolor paintings are created on thick durable paper and cannot be stretched like oil canvas. However, we offer frames for both oil and watercolor paintings to suit your preferences.

Do you charge for shipping? Yes, we have a flat $30 shipping rate for paintings shipped within the US. For international orders, the shipping price will vary depending on the size and framing option of your painting.

Do your artists paint based on photos or can I give them an idea of what I'm looking for? Our artists paint based on photos, using their artistic judgment to capture the essence of the subject. However, we welcome any specific requests or ideas you may have for your custom painting and will work closely with you to bring your vision to life.


Can I change my photo after my order has been placed? Once your order has been submitted to your artist, changes to the photo cannot be made. This is because our artists begin creating your painting based on the original photo provided.

Can I add someone to a photo? Certainly! Whether you want to add a loved one to a family portrait or include a friend in a special moment, we can create a mock-up design to incorporate additional subjects into your photo. Provide us with the photos you'd like to use, and we'll create a design for your approval.

Where are your artists located? We work with over 2,000 artists worldwide, allowing us to match you with the perfect artist for your custom painting. If you have a specific preference for an artist from a particular country, let us know, and we'll do our best to accommodate your request.

What type of paintings do you offer? We offer two types of paintings: oil and watercolor. Oil paintings are ideal for those seeking a realistic and detailed portrayal, with rich colors and intricate brushwork. Watercolor paintings, on the other hand, offer a lighter and more delicate aesthetic, perfect for capturing the beauty of landscapes and portraits with a soft, ethereal quality.

At Paintru, we're passionate about creating custom hand-painted paintings that capture the beauty and emotion of your most treasured memories. With our seamless process, diverse range of styles, and commitment to customer satisfaction, we look forward to bringing your photos to life as stunning works of art.